@hero_title: Live chat features
@hero_subtitle: Real-time conversations connected to CRM, support, customer history, and AI assistance
# [conversations] Conversations
## Website chat widget
Talk to visitors while they are choosing a product, reading documentation, or comparing ERP features.
## Team inbox
Route conversations to sales, support, finance, implementation, or a specific responsible employee.
## Customer context
Show orders, deals, tickets, notes, and previous conversations before an operator replies.
## Internal user help
Use the same chat layer to help employees working inside the ERP interface.
# [automation] Automation
## Lead creation
Turn qualified chat conversations into CRM leads without copying messages between tools.
## Ticket creation
Create support cases from chats and keep the full conversation history attached.
## AI reply suggestions
Let AI suggest replies, summarize long threads, and recommend knowledge base articles to operators.
## Smart routing
Route conversations by page, topic, language, customer status, or responsible team.
# [quality] Quality and accountability
## Full message history
Every message stays in the customer timeline for service quality, handover, and dispute resolution.
## Operator visibility
Managers can see who answered, when, and what was promised to the customer.
## Faster handover
When a conversation moves between teams, the next person sees the context immediately.
## Better customer experience
Customers get quick answers from people who already understand their history, not generic disconnected replies.