Conversations
Website chat widget
Talk to visitors while they are choosing a product, reading documentation, or comparing ERP features.
Team inbox
Route conversations to sales, support, finance, implementation, or a specific responsible employee.
Customer context
Show orders, deals, tickets, notes, and previous conversations before an operator replies.
Internal user help
Use the same chat layer to help employees working inside the ERP interface.
Automation
Lead creation
Turn qualified chat conversations into CRM leads without copying messages between tools.
Ticket creation
Create support cases from chats and keep the full conversation history attached.
AI reply suggestions
Let AI suggest replies, summarize long threads, and recommend knowledge base articles to operators.
Smart routing
Route conversations by page, topic, language, customer status, or responsible team.
Quality and accountability
Full message history
Every message stays in the customer timeline for service quality, handover, and dispute resolution.
Operator visibility
Managers can see who answered, when, and what was promised to the customer.
Faster handover
When a conversation moves between teams, the next person sees the context immediately.
Better customer experience
Customers get quick answers from people who already understand their history, not generic disconnected replies.