History and accountability
Every message remains in the customer timeline, which makes service quality, dispute resolution, and team handover much easier.
Live chat connected to CRM and support
Talk to website visitors, customers, and internal users in real time. ZavERP Live Chat connects conversations with leads, deals, support tickets, and customer history, so no message stays detached from the business process.
From visitor to lead
A chat conversation can create a lead, attach to an existing customer, or open a support case without copying messages between systems.
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Full customer context
Operators see previous orders, deals, tickets, and notes before replying, so answers become faster and more accurate.
Team inbox
Route chats to sales, support, finance, or implementation teams and keep responsibility clear even when several people work with one conversation.
AI-assisted replies
AI can suggest replies, summarize long conversations, and surface relevant knowledge base articles for the operator.
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All the features
done right.
Everything you need in one place: clear, robust features that actually make daily work easier instead of more complicated.
Chat for website and ERP users
Use the same communication layer for external website visitors and internal ERP users who need quick help inside the system.