@hero_title: Forum features
@hero_subtitle: Build a searchable community space for customers, partners, support, and product feedback
# [community] Community
## Public discussions
Let customers ask questions, share use cases, and help each other in topics that remain available for future users.
## Product feedback
Collect feature requests, bug reports, votes, and implementation questions in one place where product teams can prioritize them.
## Partner knowledge
Give partners and consultants a shared space for templates, implementation notes, and practical ERP scenarios.
## Customer self-service
Turn repeated questions into searchable threads that reduce support load and improve onboarding.
# [moderation] Control
## Roles and permissions
Separate access for customers, employees, partners, moderators, and admins while keeping sensitive areas protected.
## Moderation queue
Review new topics, hide low-quality posts, and keep discussions professional and useful.
## Topic structure
Organize discussions by product area, implementation stage, customer segment, or internal team.
## Searchable history
Keep every useful answer available instead of losing knowledge in private chats and email threads.
# [erp-connection] ERP connection
## Convert topics to tasks
Create tasks, support tickets, product ideas, or documentation updates directly from forum discussions.
## Link discussions to customers
Keep important conversations connected to customer records, projects, and support history.
## Support escalation
Move unresolved community questions into a formal support process without copying context manually.
## Better product decisions
Use recurring topics and votes to see what users really need, not only what appears in isolated calls.